Privacy Policy
Questions? Contact us at privacy@swillfam.com.
1. Overview
Swillfam Group (“Swillfam”, “we”, “us”, “our”) owns and operates a portfolio of restaurants, bars, lounges, and clubs. This Privacy Policy explains how we collect, use, and protect personal information when you visit this website, make an inquiry, apply for a role with us, or interact with our venues, events, and promotions.
By using this website or submitting information to us, you agree to the practices described below. If you do not agree, please do not submit your information to us.
2. Information We Collect
We collect information you choose to provide directly to us, including:
- Contact & inquiry details — name, email, phone number, and message content submitted through our contact form.
- Reservation & event requests — venue, date, party size, and related preferences when you request a table, private event, or guest list entry.
- Career applications — name, contact details, resume/CV, and any other information you submit when applying for a position at one of our venues.
- Browsing data — pages viewed and general device/browser information collected automatically while you browse this website.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, reservation requests, and private event bookings.
- Review and process career applications submitted to our venues.
- Share news about new venue openings, events, talents, and promotions, where you have opted in to receive them.
- Maintain the security, performance, and integrity of this website.
- Comply with applicable legal and regulatory obligations.
4. Reservations, Events & Guest Data
When you request a reservation, table, or private event at one of our venues, the details you provide are shared with the relevant venue's management team so they can plan for your visit. Guest list and event details are retained only for as long as needed to coordinate your visit and for our internal records.
We do not sell guest, reservation, or applicant data to third parties.
5. Data Security
We apply reasonable administrative and technical safeguards to protect the information you share with us from unauthorized access, disclosure, or misuse. Access to inquiry, reservation, and application data is limited to staff who need it to do their jobs.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information submitted to us.
7. Your Rights
Subject to applicable law, including Indonesia's Law No. 27 of 2022 on Personal Data Protection (“UU PDP”), you may request access to, correction of, or deletion of the personal information you have submitted to us. To exercise these rights, contact us using the details below.
8. Contact
Questions about this Privacy Policy or how we handle your information can be sent to our team using the contact details on this page, or via our contact page.
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